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Topcoder Solution Delivery Platform

A platform that links clients to a global talent pool of two million members, providing quick and efficient solutions to their problems without the hassle of a lengthy onboarding and off-boarding process. With an integrated AI assistant, the task of drafting detailed requirements is taken off the client's shoulders and completed in just minutes.

01

The Problem

The business was in a situation where they needed to act fast and get a new system out that would serve the needs of both the business and the users in a more organized way and get it out in a seemingly impossibly short deadline.​ The previous legacy platform was fragmented across various builds and overloaded with unused features. It faced challenges due to differing user experiences, as various user types lacked common goals, resulting in confusion and failing to address the primary pain points for either group. There was a need for a more focused approach, aligning experiences and goals with user needs.​​

02

The Users

This project primarily targets a specific user group seeking to accomplish tasks through crowdsourcing. These users lack the resources to complete the work themselves and prefer not to hire costly employees or contractors. With numerous responsibilities, they aim to minimize the time spent on creating and managing tasks, seeking efficient solutions delivered promptly. Specific types of users may include:

 

For this initial round we decided to target the idea demo of Small and Medium Enterprises. Within those businesses the likely specific users would be:

  • Product Managers

  • Product Owners

  • Project Managers

  • Technical leads​​

03

The Solution

The primary objective was to significantly lessen the reliance on human support for Topcoder users, leading to the establishment of a self-service approach as the guiding principle. An AI assistant was created as a crucial feature to efficiently aid the main user, navigating them through the platform and managing the majority of the task definition workload. A new work management dashboard was launched to enhance and organize the task workflow. Furthermore, the concept of a human copilot was incorporated to assist users who prefer a nearly hands-off experience while collaborating with the crowd and obtaining their solutions.

04

The Impact

Addition of the AI Assistant

​AI-assisted task generation benefited businesses that used the system by streamlining their workflows, improving efficiency, and reducing costs. It is able to quickly break down complex projects into actionable tasks, ensures alignment with goals, and optimize resource allocation. By scaling operations and enabling better collaboration, it's helping businesses handle larger workloads and foster continuous improvement.

Overall Platform Refocus

Users experienced a simplified interface, devoid of features that didn't align with their objectives. As a result they significantly reduced the time spent on tasks within the system. This efficiency not only lowered costs but also boosted their overall ROI. The improved experience encouraged existing clients to utilize the system more frequently and drew in new clients eager to harness the crowd for their business requirements.

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